By accessing or using Hestiaa services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions and the Hestiaa Privacy Policy.
1. Introduction
Welcome to Hestiaa (“Company”, “we”, “our”, “us”). As you have just clicked our Terms & Conditions, please carefully read the following pages before using our services.
These Terms & Conditions (“Terms”) govern your use of the Hestiaa website, mobile applications, cloud infrastructure, AI-powered systems, connected devices, parental control features, facial recognition technologies, smart monitoring systems, subscriptions, and related products and services (collectively, the “Service”).
Our Privacy Policy also governs your use of the Service and explains how we collect, safeguard, process, and disclose information resulting from your use of Hestiaa services.
Your agreement with us includes both these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read, understood, and agreed to be bound by these Agreements.
If you do not agree with these Agreements, you may not access or use the Service.
2. Communications
By creating an account on Hestiaa, you agree to subscribe to newsletters, marketing communications, service notifications, security alerts, billing notices, product announcements, and other operational communications.
You may opt out of promotional communications at any time through the unsubscribe link provided within emails or by contacting support directly.
3. Purchases
If you wish to purchase any product or service made available through Hestiaa (“Purchase”), you may be asked to provide information relevant to your Purchase including:
- Credit or debit card information
- Expiration dates
- Billing addresses
- Shipping information
- Telephone numbers
- Subscription preferences
You represent and warrant that:
- You have the legal right to use any payment method used in connection with a Purchase
- All information provided to Hestiaa is accurate, complete, and current
Hestiaa may employ trusted third-party payment processors to facilitate payments and order completion.
By submitting payment information, you authorize Hestiaa to provide such information to third-party providers subject to our Privacy Policy.
We reserve the right to refuse or cancel any order for reasons including:
- Product availability limitations
- Pricing inaccuracies
- Billing issues
- Fraud prevention
- Unauthorized transactions
- Violations of these Terms
4. Contests, Sweepstakes & Promotions
Any contests, sweepstakes, referral programs, giveaways, or promotions (“Promotions”) offered through Hestiaa may be governed by separate rules.
If the rules for a Promotion conflict with these Terms, the applicable Promotion rules shall govern.
5. Subscriptions
Some portions of the Service are billed on a subscription basis (“Subscriptions”).
Subscription billing cycles may be monthly, annual, or otherwise specified during purchase.
At the end of each billing cycle, your Subscription may automatically renew under the same conditions unless canceled before renewal.
Subscription features may include:
- Cloud video storage
- Extended event history
- AI-powered monitoring
- Advanced parental controls
- Visitor recognition functionality
- Priority notifications
- Premium device integrations
- Enhanced smart alerts
A valid payment method is required to process subscription payments.
By submitting payment information, you authorize Hestiaa to charge all applicable subscription fees to the designated payment method.
If automatic billing fails, Hestiaa may issue an electronic invoice requiring manual payment within a specified timeframe.
6. Free Trial
Hestiaa may, at its sole discretion, offer free trial subscriptions (“Free Trial”) for a limited period.
Users may be required to submit billing information in order to activate a Free Trial.
Unless canceled before expiration, subscriptions may automatically convert into paid subscriptions at the end of the Free Trial period.
Hestiaa reserves the right to:
- Modify Free Trial terms
- Limit Free Trial eligibility
- Cancel Free Trial programs
- Restrict repeat Free Trial participation
7. Fee Changes
Hestiaa reserves the right to modify subscription pricing and service fees at any time.
Fee changes shall become effective at the start of the next billing cycle following notice to users.
Continued use of the Service after pricing updates constitutes acceptance of the revised fees.
8. Cancellation & Refunds
You may cancel your Subscription at any time through your account settings or by contacting customer support.
Refund eligibility depends on:
- Applicable consumer protection laws
- Subscription terms
- Promotional conditions
- Third-party billing provider policies
Unless required by law, subscription fees are generally non-refundable once billing periods begin.
9. Content
Our Service may allow users to post, upload, store, transmit, or otherwise make available content including:
- Video recordings
- Camera feeds
- Images
- Audio recordings
- Visitor profiles
- Face recognition data
- Feedback and communications
You are solely responsible for content uploaded or transmitted through the Service, including its legality, reliability, and appropriateness.
By uploading content, you grant Hestiaa a limited, non-exclusive, worldwide license to use, process, reproduce, display, transmit, and distribute such content solely for operating, maintaining, and improving the Service.
You represent and warrant that:
- You own or control the rights to your content
- Your content does not violate applicable laws
- Your content does not infringe intellectual property rights
- Your content does not violate privacy rights
- Your content does not contain malicious software
10. Prohibited Uses
You may use the Service only for lawful purposes and in accordance with these Terms.
You agree not to use Hestiaa:
- In violation of applicable laws or regulations
- To exploit or harm minors
- To conduct unauthorized surveillance
- To distribute spam or malicious software
- To impersonate another individual or entity
- To interfere with Service infrastructure
- To bypass platform security measures
- To reverse engineer the Service
- To gain unauthorized access to systems or accounts
- To interfere with network functionality
11. Analytics
Hestiaa may use third-party analytics and monitoring providers to improve Service functionality, reliability, and security.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
Google may use collected information to contextualize and personalize advertising within its advertising network.
Firebase
Firebase is an analytics and infrastructure platform provided by Google.
Firebase services may process limited device, diagnostic, and usage information necessary to support Service functionality.
12. No Use By Minors
Hestiaa is intended only for individuals who are at least eighteen (18) years old or otherwise legally authorized under applicable law.
Parents and guardians remain responsible for supervising the use of family features, parental controls, and connected devices by minors.
13. Accounts
When creating an account, you agree that all information provided is accurate, complete, and current.
You are responsible for:
- Maintaining account confidentiality
- Protecting account credentials
- Restricting access to connected devices
- All activity occurring under your account
You must notify Hestiaa immediately upon becoming aware of unauthorized account access or security breaches.
Hestiaa reserves the right to:
- Refuse service
- Terminate accounts
- Restrict access
- Remove content
- Cancel orders
14. Intellectual Property
The Service and its original content, features, applications, interfaces, AI technologies, branding, and functionality remain the exclusive property of Hestiaa and its licensors.
The Service is protected by copyright, trademark, trade secret, and intellectual property laws.
You may not reproduce, distribute, modify, reverse engineer, commercialize, or otherwise exploit any portion of the Service without prior written authorization.
15. Copyright Policy
Hestiaa respects intellectual property rights and responds to valid infringement notices.
If you believe content on the Service infringes your copyright, please contact:
16. DMCA Notice & Procedure
Copyright infringement notices should include:
- Authorized signature
- Description of copyrighted material
- Location of infringing material
- Contact information
- Good faith statement
- Accuracy and ownership statement
17. Error Reporting & Feedback
Users may provide feedback, suggestions, recommendations, or bug reports relating to the Service (“Feedback”).
By submitting Feedback, you grant Hestiaa a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, distribute, and commercialize such Feedback.
18. Links To Third-Party Services
The Service may contain links to third-party websites, platforms, or services not owned or controlled by Hestiaa.
Hestiaa assumes no responsibility for:
- Third-party content
- Privacy practices
- External services
- Data processing policies
- Security standards
19. Disclaimer Of Warranty
“THE SERVICE IS PROVIDED ‘AS IS’ AND ‘AS AVAILABLE.’ HESTIAA DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, RELIABILITY, SECURITY, AND CONTINUOUS AVAILABILITY.”
20. Limitation Of Liability
“TO THE MAXIMUM EXTENT PERMITTED BY LAW, HESTIAA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, DEVICE FAILURES, OR SERVICE INTERRUPTIONS.”
21. Termination
Hestiaa may suspend or terminate access to the Service immediately, without prior notice, for reasons including:
- Violation of these Terms
- Fraudulent activity
- Security concerns
- Platform misuse
- Legal obligations
22. Governing Law
These Terms shall be governed and interpreted in accordance with applicable laws without regard to conflict of law principles.
23. Changes To Service
Hestiaa reserves the right to:
- Modify platform features
- Change subscription offerings
- Update device compatibility
- Restrict access to portions of the Service
- Suspend or discontinue services
24. Amendments To Terms
Hestiaa may revise these Terms periodically.
Updated Terms will be posted within the application or on the Hestiaa website.
Continued use of the Service after revisions become effective constitutes acceptance of the updated Terms.
25. Waiver & Severability
Failure by Hestiaa to enforce any provision of these Terms shall not constitute a waiver of rights.
If any provision is determined unenforceable, remaining provisions shall remain fully valid and enforceable.
26. Acknowledgement
“BY USING HESTIAA SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS & CONDITIONS.”
27. Contact Us
For support, billing, legal, technical, or privacy inquiries:
Support Team
support@hestiaa.com
Privacy Team
privacy@hestiaa.com
Copyright Notices
copyright@hestiaa.com